The Data Protection Act - RODO
As part of our security policy, we are committed to protect your privacy and will only use the information that we collect about you lawfully and in accordance with the Data Protection Act RODO (25/05/2018) - VCPSYSTEM.COM registered in Poland (EU).
Who May Process Data
Purpose of Processing
We will use your information for the purpose of fulfilling orders placed by you and for processing any other authorized transactions.
Disclosure of Information
In the unlikely event that a liquidator, administrator, or receiver is appointed, your information may be transferred to the third party purchaser of the business, provided that the purchaser undertakes usage of your information for the same purposes as set out in this policy. We will not provide your personal information to any third parties except in accordance with this policy. Your information will not be disclosed to government or local authorities or other government institutions except as required by law or other binding regulations.
The shopping cart system places a small file on your computer when you visit our website. This file tracks your shopping items and does not store any personal details nor does it have any effect outside of the VCPSYSTEM.COM domain. You can set your computer browser to reject cookies, but this will stop the shopping cart from collecting your items correctly.
We have implemented security policies, rules, and technical measures to protect the personal data that we have under our control from unauthorized access, improper use and disclosure, unauthorized destruction, and accidental loss.
Access to Information
Prices and shipping charges are subject to change without notice.
Photos may vary. Please pay special attention to product description.
Quantities of some products may be limited.
You will be contacted before we ship the product if additional charges are necessary.
Shipping generally takes place the same day for orders in by 12:00 a.m. CET
Please allow 1 to 5 business days to ship.
European Union country
DPD: 2-5 business days
Outside European Union
UPS: world 3-7 business days
Customers outside Poland may also be responsible for import duties and local taxes (if applied by the local authorities).
You will be notified immediately if item is on backorder with the option to cancel.
Please call for shipping rates outside Europe.
You will receive an invoice via post.
We ship from Monday to Friday. All weekend orders are usually shipped on Monday.
Returns and Warranties
All products come with a 1 year warranty. Please do NOT accept a package if it has been obviously opened or damaged.
Please fill out the Return Form and you will receive further instructions from one of our staff members.
Under the Distance Selling Regulations, you are entitled to cancel your order within fourteen (14) working days from the date of your invoice. We will accept a returned product provided the following points are observed:
We are notified via email within fourteen (14) working days of the invoice date.
Goods must be returned unopened and in resalable conditions (product can not be activated by the buyer).
Goods must be returned at your expense.
We cannot accept a returned product that we have specifically custom designed and built especially for a customer.
You must return the goods within fourteen (14) days after you have initially informed us that you wish to cancel your order or your right to cancel will be withdrawn and you will need to follow the correct legal channels to pursue any claim.
Due to security procedures, please do not post any products to the office address shown on the website without prior permission. Unauthorized packages are automatically rejected and returned back to you.
Custom built products that have later received a fault and need to be returned for repair may incur additional postage and packaging costs even while under the manufacturer’s warranty.
Please note that the originally invoiced handling charges are non-refundable. You are responsible for all shipping and handling charges for the product return and exchange.
The Consumer may make use of out-of-court complaint and redress procedures. Wishing to make use of the possibility of amicable resolution of disputes concerning online purchases, the Consumer can submit his/her complaint e.g. via the EU online ODR platform, available at: http://ec.europa.eu/consumers/odr/
Value Added Tax (VAT)
Our business is based in Poland and as such, we have to comply with Polish and EU VAT requirements. The country to which we are delivering your goods will effect how VAT applies to you. For orders placed and delivered within Poland and Europe, we must charge VAT at the current country rate , which is included and shown in your total purchase price. For Polish customers, we will provide you with a VAT invoice on request, which you can use to reclaim the VAT if appropriate. For EU customers, we will have zero-rate VAT from your order providing you then inform us of your VAT number. For orders delivered outside the European Union including the USA, you are exempt from paying VAT.
58-560 Jelenia Gora Poland
COMPANY REGISTRATION No : PL6111263622
the regulations are valid from 01/01/2023